Frequently asked questions
What is the return policy?
We want you to love your purchase ! if for any reason you're not completely satisfied , please review our policy below.
. Return/Refund Requests :
All return or refund requests must be made within 48 hours of receiving your order
. Defective or Damaged Items :
if your item arrives defective or damaged , you are eligible for a full refund of the product amount, including shipping fees, please contact us with photo of the issue within 48 hours.
. Refunds (Non-Defective items) :
if you choose to return your item for a refund (for reasons other than defects), please note that shipping fees are non-refundable.
. Exchange Requests :
Exchanges are accepted within 48 hours of receiving your order. All shipping costs will be paid by the customer
Do you offer warranty?
Every HAN'S piece is crafted from
pure 925 sterling silver and backed
by our 12-month manufacturing warranty.
We stand behind every piece we make.
If your jewelry breaks due to a
manufacturing defect — we'll replace it.
What's covered:
— Clasp or closure failure
— Stone loss due to manufacturing fault
— Structural defects within 12 months
What's not covered:
— Natural tarnishing (normal for real silver)
— Scratches from everyday wear
— Damage from water, perfume, or chemicals
— Lost items
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Estimated Delivery time 2 - 5 working days